Before you begin: this is a guide, and you need the Ignite TiVi Downloader code to install our app. Your code is 3976108. You also need your Ignite TiVi username and password from your welcome email.

Amazon Fire TV and Firestick

1. Install DownloaderFrom the Fire TV home screen, search for Downloader, open the orange Downloader app listing and select Get or Download.

   

2. Open My Fire TVGo to Settings → My Fire TV. On newer software this may be called Device & Software. Then select About.

   

3. Turn on Developer OptionsHighlight the first item, which shows your Fire TV name, and press the centre button on your remote 7 times quickly. A message tells you that you are now a developer. Go back one menu and Developer Options appears.

   

4. Allow Downloader to install appsOpen Developer Options → Install unknown apps (also called Apps from Unknown Sources) and switch Downloader to ON.

   

5. Enter your codeOpen Downloader and select the Home tab. Type 3976108 into the URL box and select Go.

   

6. Download and installWait for the file to download, select Install when asked, then choose Done. Delete the downloaded file afterwards to free up space.

   

7. Find the appHold the Home button for 3 seconds and select Apps. Ignite TiVi is listed there, and you can move it to the front of your home screen.

   

Google TV and Android TV

Written for the Google TV Streamer (Android TV 14). Other Google TV and Android TV devices follow the same steps, though menu names can differ slightly.

Quick guide: turn on developer mode (Settings → System → About, select Android TV OS build 7 times), install Downloader from the Play Store, enter code 3976108, allow Downloader to install unknown apps, then select Install.

1. Open SettingsFrom the Google TV home screen, go to Settings.

   

2. Open SystemSelect System.

   

3. Open AboutSelect About.

   

4. Turn on developer modeScroll to the bottom and select Android TV OS build about 7 times until you see You are now a developer! at the bottom of the screen. Do not skip this step, or the install will be blocked later.

   

5. Install DownloaderOpen the Google Play Store, search for Downloader by AFTVnews and select Install.

   

6. Enter your codeLaunch Downloader and type 3976108 into the text field, then select Go. Wait for the download to finish.

   

7. Open the security settingsWhen the download completes, select Settings on the security message that appears. If Downloader says Unknown Sources is disabled instead, developer mode was not turned on in step 4, so start again from step 1.

   

8. Allow Downloader to install appsOn the Install unknown apps screen, select Downloader to switch it to Allowed. Press Back to return to Downloader.

   

9. Install the appSelect Install when asked if you want to install the app. If a Blocked by Play Protect message appears, select Details, then Install anyway. If no install message appears, open the Files tab in Downloader and select the downloaded file.

   

10. Finish and clean upSelect Done instead of Open, go back to Downloader and delete the downloaded file. You no longer need it once the app is installed.

    

11. Open Ignite TiViInstalled apps do not always appear on the home screen. Go to Settings → Apps → See all apps and select Ignite TiVi. You can then add it to your favourite apps.

Tip: you can stop Play Protect warnings by turning it off under Settings → Privacy → Security.

Sign in and start watching

1. Sign inEnter your username and password, or scan the QR code on screen with your phone if it is shown.
2. Pick your profileCreate a profile for each person and set parental controls if needed.
3. Start watchingChoose a channel or title. The first launch can take a minute while the app loads your content.

Common problems

• Developer Options is missing: repeat the 7 presses on the device name in About. Press steadily and watch for the "you are now a developer" message.
• Install is blocked or "Unknown Sources is disabled": developer mode was not turned on. Repeat the 7 presses on Android TV OS build (Google TV) or the device name (Fire TV), then make sure Downloader is set to Allowed under unknown apps.
• Blocked by Play Protect: select Details, then Install anyway.
• Downloader says the code is invalid: re-type the number carefully with no spaces.
• Download is slow or fails: check your internet connection, restart the TV and try again.
• The app is not in the Apps list: hold Home and open Apps, then scroll to the end of the list.