Part 1 · Connect and power on

1. Check what is in the boxYou should have the Ignite TiVi box, a remote control, an HDMI cable and a power adapter.
2. Connect the HDMI cablePlug one end into the box and the other into an HDMI port on your TV. Note the port number (for example HDMI 2).
3. Optional: use a wired connectionFor the most stable streaming, plug an Ethernet cable into the LAN port of the box and your router. Wi-Fi works too.
4. Connect the powerPlug the power adapter into the box and a wall outlet. The box starts on its own and shows a boot logo.
5. Choose the HDMI inputUse your TV remote to select the HDMI port the box is plugged into. If you see the Ignite TiVi or Android logo, you are on the right input.

Part 2 · Pair the remote

1. Insert the batteriesOpen the back cover, insert two AAA batteries with the + and – marks matching, and close the cover.
2. Try the remote firstPress the arrow keys. If the highlight moves on screen, the remote is already paired and you can skip to Part 3.
3. Start pairingHold OK and Volume – together until the indicator light flashes fast. Stay within 1 metre (3 feet) of the box.
4. Wait for the connectionThe remote pairs automatically and a confirmation appears on the TV. If it does not, open Settings → Remotes & Accessories and pair the remote named Remoter ATV5 manually.

Part 3 · First-time Android setup

1. Select your languageChoose your language and country from the list. Press OK to confirm.
2. Join your networkPick your Wi-Fi name, type the password with the on-screen keyboard and select Connect. Skip this step if you are using Ethernet.
3. Sign in with your Google accountWhen asked to sign in, choose Sign in with your phone or Use your remote. With the phone option, scan the code or open the link on your phone and approve the sign-in. With the remote, enter your email and password. You can also skip this step, but you will need an account to install apps from the Play Store.
4. Accept the terms and settingsRead and accept the terms, then choose whether to share usage data and location. You can change these any time in Settings.
5. Check date and timeOpen Settings → System → Date & time and make sure automatic date and time is on and your time zone is correct. A wrong clock can stop apps from loading.

Tip: do not switch the remote to mouse mode on the Google sign-in screen. The OK button does not work there in mouse mode, so use the arrow keys to move between fields.

Part 4 · Sign in to Ignite TiVi

1. Open the Ignite TiVi appFrom the home screen, select the Ignite TiVi icon. If you do not see it, open Apps and look for it there.
2. Enter your loginType the username and password from your welcome email exactly as written. Passwords are case sensitive.
3. Choose a profilePick a profile or create a new one. Your channels, favourites and watch history are saved to the profile.
4. Start watchingChoose a channel or title. Updates install automatically the first time, so the first launch can take a minute.

Your remote at a glance

Your box uses a Bluetooth voice remote. Button names and positions can vary slightly between remote versions, so match these to the keys you see.

If the remote stops responding, replace the batteries, move within 1 metre of the box and repeat the pairing step (hold OK and Volume – until the light flashes fast).

Common problems

• No picture: check the TV is on the correct HDMI input and the HDMI cable is firmly seated at both ends.
• Remote not working: replace the batteries and pair again with OK and Volume – held together.
• Wi-Fi keeps dropping: move the box closer to the router or use an Ethernet cable.
• Login rejected: re-enter the username and password from your welcome email and check for extra spaces.
• Buffering: restart the box and your router, then test again on Ethernet.